Walk-In Drive - Customer Support - 1 to 5 yrs exp - Kolkata

Who We Are Hiring

We are on the lookout for Customer Support expertise (1-5 years experience) who are enthusiastic and have a passion for customer excellence and International voice process exposure. If youre looking to grow with a global leader, this is your chance to start strong!

Customer Support

Interview Location: Kolkata

Job Locations: Pune/Bangalore

Interview Dates: 12th & 14th Feb

Work Mode: Work from Office

Shifts: 24x7 rotational (Including Night Shifts)

Experience: 0-5 years

Qualification: Full-time Graduates

Job Title: Customer Support Executive International Voice Process

Work Mode: Work from Office (5 Days)

Venue Plot No. IIIG/2, AA-IIIG, St No.3333, New Town- Action area- III, Kolkata Leather Complex, Beonta II, Dist- South 24 parganas, Kolkata- 7000135 ( Near Hatishala)

Job Summary:

We are looking for customer-focused individuals with 1 to 5 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
• Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills:

• Must be a graduate in any discipline.
• 1- 5 years of experience in international voice process/customer support preferred.
• Excellent verbal communication skills in English.
• Should be comfortable to work in night shifts/rotational shifts.
• Prior experience in BPO/Call Center environment.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle pressure and multitask effectively.

What You'll Do:

• Be the voice of the brand resolve customer queries via calls, chat, and email.
• Deliver exceptional customer experiences with empathy and efficiency.
• Own and resolve issues independently with analytical thinking.
• Respect customer time and ensure every interaction adds value.
• Thrive in a collaborative, high-energy environment.

What We're Looking For:

Have experience to handle International Clients - Mandatory

• Excellent communication skills.
• Quick problem-solving abilities.
• Willingness to work in a 24x7 setup.
• A proactive mindset and strong time management.

Come build your career with Infosys BPM.

Lets grow, together.