VP Remediation Planning & Insights Leader (L13)

Job Description:

Role Title : VP Remediation Planning & Insights Leader (L13)

Company Overview :

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women talent.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.

Role Summary/Purpose:

The VP  Remediation Planning & Insights Leader is responsible for driving advanced remediation reporting and analytics while optimizing the organization’s capacity planning and forecasting capabilities. This role leads the development, delivery, and automation of remediation reporting, leveraging data to identify key insights, patterns, and trends critical to process performance, risk indicators, compliance, and governance. In parallel, the VP oversees resource planning, capacity modeling, and SLA breach forecasting to ensure optimal remediation workflow and delivery. The position partners closely with issue management, and executive stakeholders, promoting a culture of data-driven decision-making and continuous improvement. 

Key Responsibilities: 

• Lead the development and delivery of comprehensive remediation performance and compliance reporting for internal and regulatory stakeholders. 

• Oversee the design, automation, and ongoing enhancement of analytics dashboards that track key process, risk, and performance indicators (KPIs/KRIs). 

• Analyze remediation and issue management data to identify trends, anomalies, early warning signals, and root causes for process or SLA breaches. 

• Direct resource and capacity planning for remediation teams based on evolving issue pipelines and business needs. 

• Forecast potential breaches of established SLAs by monitoring remediation progress, providing proactive notification and escalation. 

• Ensure all reporting, analytics, and capacity management tools align with organizational governance and compliance requirements. 

• Design and build controls that ensure transparency, accuracy, and effectiveness in the remediation process, including monitoring tools to validate workflow health. 

• Collaborate with cross-functional teams to standardize reporting practices, support data-driven decision making, and share analytical insights. 

• Lead process improvement initiatives and projects related to reporting and control,  automation, and data integration, to drive greater efficiency and accuracy. 

• Prepare and present actionable insights, reports, and presentations for senior leadership and regulatory bodies, translating complex analytics into clear recommendations. 

Required Skills / Knowledge:  : 

• Bachelor’s degree in Business, Operations, Data Analytics, or related (advanced degree preferred) & 7+ years’ relevant experience in reporting/analytics, remediation management, or capacity planning. Or High School Diploma/GED and 9+ years experience in reporting/analytics, remediation management or capacity planning 

• 3+ years experience analyzing data sets to derive strategic actionable insights   

• Advanced skills in analytics, data visualization, and workflow management tools. 

• Leadership experience and strong communication skills. 

Desired Characteristics: 

• Use and knowledge of advanced technical & analytical competencies  

• Strong communication and presentation skills and the ability to interact with and present to SYF senior leaders  

• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree 

Eligibility criteria

Bachelor’s degree in Business, Operations, Data Analytics, or related (advanced degree preferred) & 7+ years’ relevant experience in reporting/analytics, remediation management, or capacity planning. Or High School Diploma/GED and 9+ years experience in reporting/analytics, remediation management or capacity planning 

Working Hours: 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal)

• L11+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L11+ Employees can apply

Grade/Level: 13

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