VP, Executive Tech Engagement Leader (L12)

Job Description:

Role Title : VP, Executive Tech Engagement Leader (L12)

Company Overview :
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

The Executive Engagement Leader operates within Synchrony’s broader CoreTech and Technology Operations ecosystem, a global function responsible for delivering secure, reliable, high‑quality technology services across the enterprise. This role sits at the intersection of Executive Support, Digital Workplace Technology, and Technology Operations, ensuring C‑Suite leaders receive world‑class technology experiences that directly enable business performance.

 The organization prioritizes digital workplace modernization, employee productivity, and executive experience excellence. Executive Technology Engagement is a strategic focus area, including increased executive event support, improved CEO technology experience, skill‑up programs for support teams, and creation of standardized support models across hubs.

Role Summary/Purpose:

We are seeking an accomplished Executive Support Leader to design, lead, and optimize digital workplace solutions tailored for executive leadership, enhancing productivity, enabling seamless operations, and advancing our organization’s strategic goals. This position oversees the executive technology support function—including technology for leadership meetings, personal device support, and overall executive technology experience—and actively drives improvements in executive engagement and satisfaction across the enterprise. 

You will be the key liaison delivering innovative, secure, and intuitive technology solutions, ensuring a world-class experience for executive leadership. Collaboration across business units and meticulous technology coordination for high-impact events—such as Hub Events, Leadership visits , and other executive meetings—are central to this role. 

This role is located in our Hyderabad office and requires the person to be in the office 5 days a week.

Key Responsibilities:

• Develop, champion, and execute the Executive Technology Experience strategy, delivering a superior digital experience for Senior leaders. 

• Serve as the primary point of contact for executive technology enablement, overseeing issue resolution, device management, secure remote access, and proactive support. 

• Lead, mentor, and develop a team of specialized support professionals, fostering a culture of excellence and continuous improvement. 

• Oversee all technology aspects for executive events, including Senior leader meetings, and offsite/destination meetings, ensuring seamless audio-visual and technical support. 

• Collaborate cross-functionally with executive event planning, Communications, and technology teams to ensure the highest levels of support and event execution. 

• Actively engage with executive assistants and other support partners to address the evolving needs of executive leadership. 

• Identify and recommend new technologies and innovations to further enhance the executive digital experience. 

• Monitor and communicate technology rollouts and changes to the executive community, ensuring clarity and confidence throughout transitions. 

• Develop and maintain performance metrics and executive-level reporting, providing actionable recommendations for continuous improvement. 

• Provide direct technology support to executives during business hours and as needed for after-hours events. 

• Stay current with industry trends and emerging technologies, maintaining a forward-thinking executive technology strategy. 

• Perform other duties or special projects as assigned.

Required Skills/Knowledge:

• Minimum of 10 years of progressive experience supporting Infrastructure -IT technical support executive leadership (C-suite) within medium to large organizations or in lieu of a degree 12 + years of relevant experience.

• Extensive hands-on knowledge of end-user technologies, including Windows and Mac laptops, mobile devices, conference platforms, and Boardroom AV systems. 

• Demonstrated success leading high-performing teams and delivering cross-functional technology initiatives. 

• Exceptional executive presence and communication skills, with the ability to build trust and become a strategic advisor for executive clients. 

• Proven organizational and analytical skills with the ability to manage complex projects and achieve strategic outcomes. 

• Bachelor’s degree and at least 10+ years of IT experience, OR in lieu of degree, at least 12 years of IT experience with a High School Diploma/GED. 

• Willingness and ability to work onsite at the Hyderabad office full-time. 

Desired Skills/Knowledge:

• Strong relationship-building skills, with a track record of establishing trust with all levels of leadership. 

• Broad technical expertise, particularly within the Microsoft technology ecosystem. 

• Skilled in presenting ideas and strategies to diverse stakeholder groups to gain buy-in and drive action. 

• Proven ability prioritizing multiple projects with urgent deadlines in a dynamic environment. 

• High adaptability to rapidly adopt and integrate new technologies. 

• Self-motivated, resourceful, and committed to continuous learning, especially in digital transformation environments. 

• If you are a dynamic leader passionate about delivering exceptional technology experiences to senior executives and thrive in a fast-paced, high-impact environment, we invite you to apply.

Eligibility Criteria:

Minimum of 10 years of progressive experience supporting Infrastructure -IT technical support executive leadership (C-suite) within medium to large organizations or in lieu of a degree 12 + years of relevant experience.

Work Timings: 1 PM to 10 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, LPP)

• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L10 +Level Employees can apply

Grade/Level: 12

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