VP- COO Quality Assurance -Business Risk & Control- C13

The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Risk and Control, Quality Assurance, Transformation, Regulatory Standards and Communication. COO CAO enables the organization to execute on Citi’s Vision and Strategy.

The COO Quality Assurance (QA) is a newly created team in COO CAO function and is responsible to provide strong oversight, facilitate reviews and support Citi’s effective management of operational and technology risks.

Responsibilities:

• Provide independent assurance on the design and operating effectiveness of an area, at a global or regional level.

• Implement common standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols.

• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.

• Support COO QA Lead in fostering a strong partnership across EO&T, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability to deliver on remediation activities.

• Implement future state strategies over 1st Line of Defense Quality Assurance, Control and Monitoring activities.

• Support COO QA Senior Management to implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.

• Support and endorse the Quality Assurance function of COO, and drive issue resolution for issues identified by QA, improving processes and coverage.

• Implement strong monitoring routines across COO to ensure consistency and compliance with risk and control requirements.

• Implement quality assurance and control processes across COO including:

  • Issue lifecycle management

  • Issue remediation quality assurance reviews

  • Adverse issue reviews

  • Thematic analysis of high severity issues

  • Path to Green monitoring over remedial activities

  • MCA quality assurance reviews

• Be proactive and self-motivated in driving quality and timely reviews/assessments end-to-end.

• Contribute to continued improvement in COO QA methodology/procedures and coverage through the delivery of QA products.

• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).

• Assist COO Lead on day-to-day basis with ad-hoc projects, review of COO QA internal and external deliverables.

• This is a global role and involves interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• 10 years of experience in risk and control, supervision, quality assurance / control and monitoring processes.

• Specific subject matter expertise regarding risk and control disciplines within Operations and Technology processes

• Demonstrated success in business, functional and people management

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience in risk and control (including regulatory) remediation activities.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.

• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization