VP - Monitoring & Observability Engineer

The Monitoring & Observability Engineering Lead Analyst is a senior level position responsible for being an expert with a wide range of monitoring tools, including APM (Appdynamics), Splunk, OTEL and other tools. The position will drive the monitoring agenda forward for PBW, driving best-in-class monitoring across all regions and applications, and incubating new capabilities and technologies.

Responsibilities:

• Observability & Monitoring SME to senior stakeholders and /or other team members - Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring.
• Intelligent Monitoring - SME for All Monitoring tools selected for application/Infrastructure/Log monitoring, including predictive analytics
• Collaborate with all the stakeholders driving incident prevention activities through Self-Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
• Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
• Applies analytical thinking and knowledge of Monitoring tools and methodologies breaking down information in a systematic and communicable manner.
• Requires attention to detail when making judgments and recommendations based on the analysis of information.
• Typically deals with variable issues with potentially broader business impact.
• Applies professional judgment when interpreting data and results.
• Drive POCs and incubate new features and capabilities.
• Be forward looking and ensure long term strategic success.
• Understand complicated application architecture, including Java app servers, Web Servers, Cloud (Openshift, AWS, Google), Kubernetes, TIBCO, mainframe.
• Recommend product customization for system integration.
• Identify problem causality, business impact and root causes.
• Advise or mentor junior team members.
• Impact the engineering function by influencing decisions through advice, counsel or facilitating services.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-10 years of relevant experience in an Engineering & IT role

• At least 4+  years of hands-on working experience in:
  • Strong understanding of UI/UX principles and best practices.
  • Experience with backend technologies and databases (e.g., MongoDB).
  • Experience with Python Programming.
  • Experience with version control systems (e.g., Git).
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills.
  • Continuously improve existing applications, addressing bugs, and implementing new features.
  • Good exposure to microservices/micro front end architecture.
  • Experience with building applications on cloud platform.
  • Experience with CI/CD tools (e.g.  GitHub Actions)
  • Portfolio showcasing UI/UX projects.
• At least 4+  years of hands-on working experience in:
  • Enterprise monitoring system (such as AppDynamics, Grafana or any APM solutions)
  • Automation scripting (such as Python, PowerShell, etc)
  • Drive the implementation and configuration of Enterprise Observability solution( AppDynamics) to meet organizational monitoring needs.
  • Plan, design, build and manage Observability for the applications running multi-cloud environment.
  • Perform regular updates, patches, and upgrades to observability tools to ensure they are up-to-date and secure.

• 5+ years’ experience with End-to-End Monitoring & Observability concepts (APM / Synthetic), apps support procedures and other technical areas.
• 5+ years’ experience using Evolven, AppDynamics
• 4+ years of Application Development Experience (Java) at an enterprise level is a strong plus
• 4+ years of Experience with a range of architecture techstacks including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe.
• 2+ years working Splunk (or alternative log analytics tool)
• Experience with synthetic monitoring tools (ideally Micro focus BSM / APM)
• Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools.
• Big Data / AIOPS experience is a strong plus. Including experience with the Splunk Machine Learning Toolkit.
• Knowledge of R or Python and Machine Learning algorithms is a plus
• Splunk administration experience is a plus.
• Experience working in Financial Services or a large complex and/or global environment
• Experience working with diverse stakeholders, including operations, application developers and performance testing.
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred