VP, India Transport Lead & BTSS Location Lead (Chennai or Pune)

Position Overview  

We seek an experienced and dynamic leader to oversee our Pan India Employee Transport Services, spread across Chennai, Bangalore, Mumbai, Pune and Gurgaon. This role demands strategic oversight of transport operations, vendor partnerships, compliance, safety, and cost optimization. The ideal candidate should be energetic, forward-thinking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a senior resource, the candidate will also oversee operations of all BTSS product for the location, ensuring efficiency, compliance and seamless delivery.

Key Responsibilities

Strategic Leadership

• Develop, Integrate and execute transport strategies aligned with organizational goals.  
• Analyze regional needs and design scalable solutions.  
• Stay ahead of industry trends and regulatory changes.  
  

Operational Excellence  

• Manage daily operations, ensuring adherence to schedules, safety, and service quality.  
• Monitor KPIs (on-time performance, vehicle utilization, employee satisfaction).  
• Resolve escalations promptly and implement preventive measures. 
• Design & Implement Strategy to Achieve Carbon Net Zero per Citi’s Commitment
  

Vendor & Stakeholder Management  

• Monitor contracts, SLAs, and pricing with transport vendors.  
• Conduct regular audits and performance reviews.  
• Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations.
• Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources)
  

Compliance & Safety

• Ensure adherence to transport, labour, and environmental regulations.  
• Lead safety initiatives, including driver training and incident investigations. 
•  Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team)
• Risk & Controls Management

Financial Oversight 

• Manage budgets, identify cost-optimization opportunities
• Leverage technology for route optimization, real-time tracking, and analytics.  
  

Team Development

• Lead and mentor team members across India, fostering a culture of accountability and safety.  This would include managing and influencing team members, who may not directly report into this role.

Risk Management

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills:

• Strong skills in accounting, finance, project management and strategic planning
• Excellent communication, interpersonal and problem-solving abilities.  
• Demonstrate influencing skills, with multiple stakeholders and teams
• Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals.
• Analytical and time management skills with the ability to work under time constraints and adapt to change
• Strong financial acumen and negotiation skills.  
• Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan
• Work independently with the ability to deliver against targets

Experience:

• Prior experience in leading teams
• Experience in fleet and vendor management, project management and strategic planning
• Operational Management & Control
• Stakeholder Management
• Risk & Controls Acumen

Qualifications 

• Bachelor’s degree
• Experience: 12+ years in transport/logistics, with 5+ years in leadership roles
  

Application Process  

We are an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.