VP, HR

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Vice President of People

What does a Vice President of People (Human Resources) really do? Think of yourself as responsible for leading the Human Resources Operations functions for TaskUs in the Philippines and Southeast Asia region.  Since our culture and our people are at the core of our business strategy, the future growth and health of our company rests on your ability to attract and retain the very best talent in the industry. Your role will be very strategic in driving growth and development, while having the Operational know-how to ideate process improvements and build an effective and high-performing Human Resource infrastructure - that is poised to support the success of our organization. So we need your full concentration because it’s time to imagine what it’s like being the Vice President of People Operations at TaskUs.

As the Lead for Human Resources and People, you will: 

• maximize e-NPS (employee Net Promoter Score), be capable of utilizing avante-garde techniques to engage and collaborate closely with teammates and leaders from cross-functional departments; 

• deploy creative innovations and ideate continuous improvement processes - that create a positive employee experience - while adequately protecting the organization. 

• You must have a holistic approach in developing and implementing growth and development capabilities (in close partnership with Recruitment and  Learning Experience Leaders) - to hone our next generation of leaders, while creating a fair and transparent performance management system that rewards people who exceed expectations.

We are looking for someone who can Lead our People Operations (Human Resources) Function in a manner that produces a positive Return on Investment. Your primary goal is to build a team of “A Players” to design, develop, deploy, and deliver strategic initiatives in your region. You must be able to assess and develop internal HR Operations capabilities and continue to build, enhance and sustain the very best culture in the industry. 

One of the primary areas for your critical contribution is working closely with the IT and PMO teams to implement our Oracle HCM system globally, deploy innovative self-service tools, and build paperless HR processes and systems that support our “mobile first” workforce. You must work closely with  regional operational leaders - to implement ADP Payroll at the launch of each new geography; and develop and orient new Leaders in new geographies with a viable compliance kit, as applicable to local laws in that region.

Furthermore, You must champion and leverage regional best practices from the Human Resources teams globally:

• In partnership with Recruitment and Learning Experience Leaders, to recruit the best suited highly motivated employees at the lowest cost; and create world-class training  & development capabilities to prepare our teammates to exceed client expectations and develop those individual contributors into great leaders

• You must possess the expertise and capability to optimize our performance management systems and processes; provide the best employee benefits focused on a ‘People-First’ culture; and be able to deploy technology and resources  at an optimal cost to the organization - which translates both locally and globally. 

• You will be tasked to overhaul our employee appraisal and promotion process and provide recommendations for metric based performance management systems; Develop and align our compensation strategy; promote TaskUs as a Great Place To Work; and be visible in developing a holistic employer brand strategy for execution in your region. 

• You must be able to provide  leadership and guidance to HR Leaders at all geographies within your scope.

Do you have what it takes to become a Vice President of People?

Requirements:

• Degree in Human Resources (or relevant field); at least 10+ years of prior Human Resources Operations and Technology exposure; and someone with previous oversight of 10K+ employees within your scope. 

• Proven experience in developing policies that are employee-centric and able to challenge the status quo; able to lead HR Operations projects like compensation plans revisions, Implement functional HRMS across all locations; oversee payroll and performance evaluation systems; review and update  employment contracts and agreements; measure the effectiveness of our benefits program and recommend improvements; and ensure that record-keeping and data processing procedures comply with GDPR requirements.

• Previous experience in globalizing best practices along with critical negotiation skills. Must possess a strong business acumen, facilitation, and conflict resolution using above par communication skills.

• Expertise in creating succession plans from scratch, preferably for an executive team; Innovative with an entrepreneurial mindset; possess a passion to learn and willingness to teach; and previous experience in developing competencies up and down the organization. 

• Ability to be the living representative of our Core Values - understanding the “Why?” in providing value to our great culture. 

• Open to travel 50% of the time internationally and domestically.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.