Voice Engineer

Call Center Executive @ Pune

150 Openings

We have received a requirement to fulfil 500 positions for a large banking client in the US. This includes:

All roles require banking or Finance industry experience and will be based across Pune, and Gandhinagar.

Key: International Voice Process & Bank (Banking) & Night shift & Contracting role

All 5 days working from Office.

Night shift, voice process, communication should be top, banking/ finance domain must.

We need immediate joiners

• 150 Contact Center Associates/ Executive/ Representatives
• Experience level 3-7years max.

Salary range Monthly 50K-53k budget.

Send resumes to manju@nam-it.com

Duties and Responsibilities:

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Manages day-to-day operations of a team handling business customer servicing calls and emails for Treasury Management products.
• Provides real-time support, coaching, and guidance to associates handling complex customer issues and escalations.
• Monitors performance against KPIs such as productivity, quality, first call resolution, and customer experience.
• Ensures adherence to policies, procedures, compliance, and risk mitigation requirements.
• Supports issue resolution where multiple non-standard solutions are required.
• Conducts regular performance reviews, feedback sessions, and development coaching.
• Ensures team maintains up-to-date knowledge of products, systems, and procedures.
• Identifies and escalates potential fraud, risk, or suspicious activity appropriately.

Basic Qualifications:

• Basic computer and Microsoft Excel knowledge
• Excellent spoken and written communication skills
• Strong people management and coaching skills
• Ability to manage escalations and complex customer interactions
• Willingness to work in a call center environment

Preferred Qualifications:

• Prior team handling experience of 3 years or more
• Previous call center experience
• Financial Industry experience and/or
• Experience with Treasury Management products & services

Manjunath

Staffing Manager

NAM Info Pvt Ltd,

29/2B-01, 1st Floor, K.R. Road,

Banashankari 2nd Stage, Bangalore - 560070.

+91 9148218735 / manju@nam-it.com

Linkedin : (99+) M.S.Manju nath | LinkedIn

Website: WWW.NAM-IT.COM

USA | CANADA | INDIA

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