Voice Analyst

Job Title: Voice Analyst

Shift Timing: US Eastern shift timing

Location: Kochi Kerala

Primary Responsibilities:

• Conduct structured outbound calls and send structured outbound emails to confirm or collect missing project data in a timely manner (including follow-ups after voicemail).
• Review, interpret, and validate information from construction documents and external sources, including business articles, permits, RFPs, specifications, zoning approvals, meeting minutes, and agendas.
• Validate complex project attributes, including scope, valuation, timelines, and stakeholder roles, ensuring completeness and accuracy.
• Draft clear, concise, and professional emails requesting specific information or clarifications from stakeholders.
• Update IRIS and other internal systems with validated and verified information.
• Identify data errors, inconsistencies, and duplicate projects; resolve independently or escalate as appropriate.
• Adhere to established SOPs, naming conventions, compliance requirements, and quality standards.
• Maintain accountability for performance metrics, including accuracy, timeliness, and productivity across multiple data-collection methods.

Technical Skills

• Microsoft Excel (basic to intermediate).
• CRM and internal data management systems.
• Online research and data validation skills.

Soft Skills

• Clear, confident spoken English for professional phone interactions.
• Strong attention to detail and accuracy.
• Professional communication style and demeanor.
• Solid English reading comprehension.
• Strong typing skills with high accuracy and minimal grammatical errors.
• Ability to work effectively in a fast-paced environment.
• Critical thinking and problem-solving skills.