VOC Project Lead

Job Description:

Within HPE, our Operations, Legal and Admin teams work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect the dots, giving us the essential insights, support and capability to accelerate our transformation to be the world’s edge to cloud company. Join us redefine what’s next for you.

What you’ll do:

Responsibilities:

• Survey Design and Planning
  • Possess knowledge of survey programming platforms, specifically Qualtrics or any other survey platform
  • Collaborate with stakeholders to define the scope and objectives of the survey program
  • Develop the roadmap for the survey initiatives aligned with business needs
  • Develop the survey questionnaire, including question design, sequencing and formatting

• Project Management
  • Create a detailed project plan, including timelines, key milestones, in alignment with the Program Manager
  • Coordinate with stakeholders to ensure smooth execution of surveys
  • Monitor and track responses and identify any measure to improve response rate

• Data collection & Analysis
  • Ensure accurate and unbiased data collection
  • Analyze survey response to extracts insights and trends
  • Analyze themes and sub themes and use AI tools like Thematic, eClerx for broader insights
  • Ensure the metrics in dashboard are refreshed and up to date

• Reporting and Actionable insights
  • Create reports and presentations summarizing the key areas
  • Create comprehensive reports and visualizations to present the findings to the stakeholders
  • Work with CLCA team to identify the improvements needed

• Stakeholder Communication
  • Work with the stakeholders to and Program Manager to align survey goals
  • Regularly update stakeholders on the progress and findings of the survey.
  • Communicate findings with leadership team and provide recommendations

• Quality Assurance and Continuous improvement
  • Ensure the accuracy and reliability of the survey data
  • Perform data validation and cleaning to prepare the data for analysis
  • Optimize surveys based on feedback and best practices
  • Stay updated with industry trends and best practices in survey research and data analysis

• Language proficiency and communication expertise
  • Excellent command of language - grammar, vocabulary & syntax
  • Ability to write impactful, relevant subject lines and informative emails by including all key points / insights
  • Crafting messages that drive decisions or action when needed
  • Bringing narratives into emails when needed to engage and persuade

What you need to bring:

Education and Experience Required:

• Holding a Bachelor’s Degree or equivalent combination of education and experience
• Experienced in corporate policies, markets and processes
• Min. 2 years of relevant experience in surveys, out of which the majority of experience if in any survey platform is an advantage.
• Added advantage - Knowledge on integration of survey tools and other tools like SFDC,SQL and others, using API and JSON
• Able to handle projects independently

Knowledge, Competencies and Skills:

• Good at partnering, innovating, and making things happen. You are aligned to our core values. • • • Experienced in large revenue deals to include combination of multi-country/ business unit/ product line and managing a business in start-up and growth phases • Capable of managing a portfolio of annuity services
• Effective communication - Excellent in verbal and written communication
• Willing to work in a complex program driving customer and partner experience.
• Demonstrated curiosity in understanding what really matters to our customers
• Strong analytical aptitude problem solving, logical reasoning
• Knowledge of languages: HTM & JavaScript etc. would be an added advantage
• Good interpersonal skills and team-player attitude
• Ability to effectively communicate program plans, proposals, results, and negotiate options
• Strong knowledge in data analytics and reporting out insights

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.