TCS [Kolkata] hiring for the role of [VoC Analyst / Reporting (MIS)]
Job Summary:
Role : VoC Analyst / Reporting (MIS)
Experience: 2 to 8 years
Job Location: Kolkata
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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[VoC Analyst / Reporting (MIS)]
Job Description:
- Ensure operational targets are achieved
- Respond to queries, handle level 1 escalations and provide solution for closure of open points
- Timely escalation of issues to operation manager
- Preparation of MIS as per customer requirement
- Ensure team is compliant with all quality requirements
- Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis
- Involvement in project management reviews to understand the health of the unit and adopt necessary controls
- Ensure preparation of training and development plan for all the team members
- Should perform regular reviews with team members
- Undertake appraisal activity for associate, provide necessary feedback and support in terms of career progression
- Manage absenteeism and attrition in team effectively
- Engage and interact with customer to understand requirements and provide solutions
Education & Experience:
Graduate with more than 6 – 24 months of relevant experience in reporting or MIS role is preferred
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
