VNA Trainer//Communication Trainer//BPO
Hiresquad Resources
2 - 5 years
Kolkata
Posted: 05/02/2026
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Job Description
Hiring: Communication / Soft Skills Trainer
Location: Kolkata
Experience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process)
Qualification: Graduation
Availability: Immediate joiners preferred
Shifts: Rotational
Role & Key Responsibilities
- Monitor and evaluate calls/chats for language quality and communication skills.
- Provide coaching & feedback based on observations to support agent development.
- Prepare and implement individual coaching plans with resources and guidance.
- Deliver training in both virtual and classroom environments .
- Create performance clusters/quartiles and drive improvement in bottom quartile communication skills.
- Participate in calibration sessions with Quality, Operations, and Clients.
- Conduct Train the Trainer (TTT) sessions for new product/process updates and update content accordingly.
- Facilitate communication sessions on soft skills, language, and customer service etiquette for new hires.
- Share Q-Tips on soft skills and WOW customer service statements.
- Coordinate with Quality/Ops teams for TNA/TNI and design refresher training programs.
- Maintain and share training reports with stakeholders.
Key Skills & Knowledge
- Excellent oral & written English communication skills.
- Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette.
- Excellent facilitation and presentation skills.
- Strong interpersonal and people management skills.
- Proficiency in MS Office (Excel, PowerPoint).
- Analytical and quantitative skills with effective time management.
- Decision-making and initiative-driving ability.
- Rich experience in handling international customer service processes as a communication trainer.
What Were Looking For
- Passionate trainer with proven ability to uplift communication standards.
- Strong adaptability to rotational shifts.
- Collaborative mindset with focus on continuous improvement.
Apply Now: Send your CV to or call at
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