VMware Infrastructure Support Engineer

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What You’ll Do

• Administer, operate, and manage VMware vSphere datacenter environments
• Perform ESXi and vCenter upgrades, including CLI‑based operations
• Configure and manage vCenter HA, DRS, and cluster features
• Handle virtual machine operations, configurations, and performance monitoring
• Manage vSphere networking (Standard Switch, Distributed Switch) and storage (iSCSI, FC, RDM, vSAN, SRM)
• Implement vSphere security measures and ESXi hardening
• Use VMware PowerCLI scripting for automation tasks
• Provide customer support via phone, email, and remote sessions
• Escalate issues to vendors per process guidelines
• Collaborate with cross‑technology teams to diagnose and resolve complex issues
• Maintain SLA compliance, documentation quality, and operational metrics
• Drive problem management, RCA, and post‑incident reviews
• Contribute to team productivity measures and scorecard performance

 What You Need to Bring

• Bachelor’s degree in Engineering (or equivalent)
• Minimum 5 years of experience in enterprise managed services (VMware focus)
• Flexibility to work in a 24/7 support environment
• Certifications preferred: VMware VCP, RHCSA, CCNA, ITIL
• Strong knowledge of VMware vSphere, ESXi, vCenter, networking, storage, and security
• Basic understanding of DHCP, DNS, Active Directory, Linux OS, and physical network/storage technologies
• Excellent written and verbal communication skills
• Strong customer focus with cultural sensitivity and adaptability
• Ability to take ownership, deliver high‑quality support, and achieve customer satisfaction
• Team collaboration mindset — supporting peers and seeking advice for complex decisions

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.