Virtual Medical Assistant

Location: In-office @ Hebbal, Bengaluru

Employment Type: Full-Time

Department: Clinical Operations

Reports To: Manager, Virtual Medical Assistance

Company: Lenity Health

About Us:

We are a mission-driven healthcare organization dedicated to creating exceptional experiences for all stakeholders across the U.S. healthcare ecosystem. Our goal is to deliver a superior, high-touch experience for both patients and providers through an integrated engagement and care coordination platform.

As a venture-backed and rapidly emerging startup with roots in both the United States and India, Lenity Health brings together over 50 years of combined experience in U.S. healthcare across clinical operations, value-based care, and health technology.

We operate at the intersection of healthcare, people, and technology helping healthcare organizations redesign their workforce for the era of GenAI. By combining human expertise with intelligent automation, we enable physician practices and healthcare systems to improve efficiency, elevate care quality, and scale sustainably.

Supported by prominent investors, we are building the future of healthcare operations with a focus on precision, empathy, and measurable impact.

Responsibilities

The Virtual Medical Assistant (VMA) will provide remote clinical and administrative support to physician practices and care teams across the United States. This role is designed for high-performing, detail-oriented professionals who thrive in structured, performance-driven environments and are committed to delivering excellence in healthcare operations.

• Manage electronic health record (EHR) documentation, including chart preparation, encounter updates, and data entry with high accuracy
• Provide medical scribing and transcription support (live or asynchronous)
• Process e-prescriptions under provider supervision and ensure timely documentation
• Review, organize, and flag laboratory results for provider action
• Support prior authorizations, referrals, and care coordination workflows
• Manage telephone encounters and patient communication tasks in alignment with practice protocols
• Assist with Chronic Care Management (CCM) and preventive care outreach activities
• Support quality gap closure initiatives and value-based care documentation requirements
• Maintain strict adherence to HIPAA, data security, and patient confidentiality standards
• Meet defined daily productivity benchmarks and turnaround time targets
• Maintain individual productivity tracking sheets and ensure accurate reporting
• Participate in ongoing quality audits and maintain consistent audit scores above established thresholds
• Follow standardized operating procedures (SOPs) and continuously improve workflow efficiency
• Proactively identify bottlenecks, escalate issues, and recommend process improvements
• Demonstrate accountability, ownership, and reliability in all assigned tasks
• Collaborate effectively with providers, care coordinators, and internal team members across time zones

Preferred Qualifications

• Bachelors degree in Healthcare (BDS, BAMS, Medicine), Nursing or Life Sciences
• 13 years of experience supporting U.S. healthcare practices (medical assistant, scribe, billing specialist, care coordinator, or similar role)
• Working knowledge of U.S. healthcare terminology, documentation standards, and workflows
• Experience working with EHR systems such as eClinicalWorks, Athenahealth, Epic, or similar platforms
• Strong written and verbal English communication skills
• Strong willingness to explore and adopt new technologies
• High-speed internet connection and professional remote work environment