VIP SERVICES ASSOCIATE-HCEPL

Job description for VIP Services

Key Responsibilities:

• Must have knowledge of the property and different services / facilities offered on each ship like F&B, entertainment etc.
• Identify potential customers and enrol them as Club Deltin members based on the guidelines provided by the company.
•  Displays a courteous and helpful attitude at all times when dealing with guests and Builds Rewarding Relationships.
• Maintain professionalism and respect at all times when working with other team members and/or guests.
• Responsible to assist with tournaments, promotions, give-a-ways and prize patrol presentations, as needed.
• Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Acts with utmost discretion and maintains confidentiality in handling all documentation and information.
• Handles customer problems and reports all incidents to the VIP services manager and or Business Development manager.
• Works productively in a fast paced environment and effectively communicates with co-workers and keeping Management apprised of any problem areas.
• Attending trainings, conferences, meetings and business related events.

Qualifications:

• Min HSSC pass, diploma or equivalent required; additional training or certification in hospitality management may be preferred.
• Excellent communication, interpersonal, problem solving skill.
• A friendly and professional demeanour.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong guest service skill with knowledge of departmental functions.
• Ability to work in a fast-paced, high-pressure environment.

·         Attention to detail.

·         Ability to work as part of a team.

·         Being proactive.

·         Able to work independently but within strategic framework.

·         Willing to learn and ask questions.