Video KYC Executive

Key Responsibilities:

• Conduct live video calls with customers for KYC verification
• Verify identity documents and match them with the customer on video
• Ensure compliance with RBI and internal KYC guidelines
• Address customer Queries Professionally
• Deliver excellent customer service and assist customers with onboarding queries

Please note -

• Incumbent will be hired on Banks (SBM) payroll
• Incumbent should be ready to work in 9-hour Rotational shift, between 8am and midnight
• 1 Rotational off will be provided on rotational basis between Monday-Sunday

Qualifications

• Bachelors degree in any field (mandatory)
• Experience and other requirements
• Up to 1yr Previous experience in a VKYC/customer service or KYC- related role.
• Familiarity with banking Process
• Immediate Joining is preferred
• Strong communication skills in -English & Hindi is must with regional language is preferable
• Comfortable using digital tools and video conferencing platforms.