Vice President - ServiceNow + Saviynt

Nomura Overview:

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the groups global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the groups global operations across four international regions.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Key Responsibilities:

• Strategic Leadership & Governance:
• Develop enterprise-wide ServiceNow catalogue strategy aligned with Nomura's global IAM objectives
• Lead cross-functional teams and manage stakeholder relationships across business divisions
• Establish governance frameworks and standards for catalogue design and implementation
• Drive organizational change management for catalogue adoption across global markets
• Provide executive oversight for ServiceNow catalogue operations and performance
• Provide regular governance updates to senior management

Technical Architecture & Implementation:

• Design and oversee ServiceNow service catalogues specifically for IAM/IGA processes
• Lead integration strategy between ServiceNow and Saviynt IGA platform
• Create and optimize catalogue items, forms, and workflows with complex approval hierarchies
• Implement advanced ServiceNow scripting solutions using JavaScript for enhanced functionality
• Configure ServiceNow Service Catalogue framework and ensure scalable architecture
• Set up initial technical integration between ServiceNow and Saviynt, ensuring required tables are in sync
• Business Partnership & Process Management:
• Collaborate with IAM team, business stakeholders, and end users to gather enterprise requirements
• Partner with IT, Security, HR, Legal, and business units to align catalogue processes with business operations
• Translate complex technical concepts to executive stakeholders and board committees
• Lead application onboarding processes through ServiceNow catalogue integration
• Facilitate access certification workflows and unauthorized access remediation processes

Risk Management & Compliance:

• Ensure catalogue solutions meet regulatory requirements across all operating jurisdictions
• Implement comprehensive security controls and audit trails within catalogue processes
• Lead compliance initiatives with industry standards (ISO 27001, SOX, etc.)
• Oversee testing frameworks including integration testing with Saviynt platform
• Drive risk assessment and mitigation strategies for identity management workflows

Performance Management & Continuous Improvement:

• Monitor catalogue performance metrics and user satisfaction across global user base
• Lead troubleshooting and resolution of critical catalogue-related issues
• Drive continuous improvement initiatives to optimize catalogue performance and user experience
• Establish benchmarking practices and implement cost optimization strategies
• Oversee capacity planning and resource allocation for catalogue services

Team Development:

• Mentoring and training of resources
• Develop team capabilities and technical expertise across ServiceNow and IAM domains

Required Skills & Experience:

Leadership & Strategic Experience:

• 15+ years of total experience with 3-5+ years in ServiceNow administration and development
• 3+ years in senior leadership roles managing enterprise technology initiatives
• Proven track record of leading cross-functional teams and managing global stakeholder relationships
• Experience in vendor management and strategic technology partnerships
• Demonstrated success in driving organizational change and digital transformation

Technical Expertise:

• Expert-level knowledge of ServiceNow Platform Administration and Service Catalogue
• Advanced proficiency in ServiceNow scripting (JavaScript), HTML, and web services/REST APIs
• Deep understanding of Identity and Access Management concepts and enterprise architecture
• Hands-on experience with Saviynt Identity Governance and Administration platform
• Basic understanding and working knowledge of Saviynt platform
• Strong knowledge of workflow design, integration patterns, and UI/UX principles
• Flexibility in adapting to different languages as forms may require Japanese inputs

Business & Industry Knowledge:

• Understanding of ITIL framework and IT service management principles
• Knowledge of identity management standards (SAML, OAuth, SCIM) and RBAC concepts
• Experience with security frameworks and regulatory compliance in financial services
• Familiarity with agile methodologies and project management principles

Required Qualifications:

Education & Certifications:

• Bachelor's or masters degree in computer science, Information Technology, or related field
• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Implementation Specialist - Service Catalogue (preferred)
• Additional ServiceNow certifications (CSA, CIS) highly valued

Industry Experience:

• Experience in Identity and Access management services within banking or financial services industry preferred
• Background in managing enterprise-level technology implementations
• Experience with global, multi-jurisdictional technology deployments

Nomura Leadership Behaviours:

Leadership Behaviours Description

Element

Exploring Insights & Vision

Comprehensively analyse nature

of the problems we face and set our

focus toward the future vision

• Gather Intelligence
• Create a vision
• Identify an issue

Making Strategic Decisions

Analyse options and feasibility to resolve issues, in making

judgments and recommendations

• Identify countermeasures
• Assess feasibility
• Make a judgment

Inspiring Entrepreneurship in People

Promotes the vision and goals to others in such a way that inspires commitment and independent contributions

• Influence
• Inspire
• Commit

Elevating Organizational Capacity

Maximize organizational productivity through leadership development and

engagement

• Have an ownership in own development
• Support others growth
• Encourage organizational growth

Inclusion

Respect diverse perspectives and

promote psychological safety

and the creation of a risky culture

• Foster psychological safety
• Encourage the active participation of all talents
• Foster a risk culture

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carers responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Companys policies as may be applicable from time to time).