Vice President, OTC Collection Delivery Leader
Genpact
5 - 10 years
Noida
Posted: 18/06/2025
Job Description
Responsibilities
accountable for implementing and leveraging Lean Daily Management and to implement Genpact global and regional operational initiatives enabling Surprise Free Operation
Own the planning and execution for the annual financial targets (Revenue and AOI)
Catalyze the identification of Synergies among multiple OTC programs in the portfolio, define Best OTC Practices for delivery teams to consider in their Transformation Plans
Ensure Transformation Roadmaps developed and being delivered on all programs in accordance with Customer Commitments, performance, and cost-out targets.
Drive frequent and productive Client conversations ensuring effective and mutually fruitful collaboration. Own the NPS process and resulting action plan.
Effectively utilize the subject matter and enabling resources embedded in the region to drive high impact issue resolution.
Build and maintain partnership with the regional support functions and the site or country leaders at delivery locations.
Contribute to the Growth Agenda (new deals) by acting as the functional delivery lead and by providing subject matter expertise.
Ensure the efficient and timely integration of new portfolios (talent transfer) to the Genpact platforms.
Be an advocate for the Talent Engagement Agenda
Promote Genpact's values across teams in supervision.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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