Vice President Operations - Procurement and MDM

Transition the in-scope activities from Clients existing shared services/markets to Genpact delivery centers

Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)

Collaborate with clients senior stakeholders and Genpact service lines to develop account level growth strategy and transformation roadmaps

Continuously monitor P&L metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly).

Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experience

Continuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact internal leadership team (CoE Leader, GDL, GRM, CP etc.) time to time.

Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.

Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated

Have a thorough understanding of contractual commitments and financial planning for the account; raise proactive flags when there is a deviation