Vice President Operations

VP Operations -US Mortgage Servicing

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in

2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Job Overview:

The VP Operations is responsible for the Business Units day-to-day operating activities, including product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction and efficiency and efficacy metrics.

Job Roles and Responsibilities:

Establishes quantitative and qualitative metrics, guidelines, and standards by which the Bus efficiency and effectiveness can be evaluated

Reviews, analyses, and evaluates business procedures and identifies opportunities for improvement

Implements policies and procedures that will improve day-to-day operations.

Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets to achieve revenue and financial goals

Directs and Improves customer service and satisfaction through policy and procedural changes Directs BU operations to meet customer expectations

Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the business unit

Establishes the performance goals, allocate resources

Demonstrates successful execution of department strategies for products and services

Manage relationships/agreements with external partners/vendors

Qualification & Experience:

• Bachelors degree
• 17+ years of progressive Operations experience in a multinational organization.
• At least 5 years experience in US Mortgage Operations in the Servicing market, Default Servicing, Active Servicing, Investor Reporting
• Demonstrated the ability to execute on plans and projects within budget and timeframes
• Ability to build and maintain strong credibility with internal clients
• Effective executive presence and influencing skills
• Strong analytical and problem-solving skills
• Process management and data driven decision making
• Extensive understanding of the applicable compliance requirements
• Detail-oriented, organized and ability to multi-task in a fast-paced environment

Excellent interpersonal and communication skills