Vice President - Operations

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook

Inviting applications for the role of Vice President - Operations

In this role, you will be leading operations for our Hitech operations work with Operating leaders and Clients to develop a winning strategy, develop it with the Trust & Safety service line, then present for internal approval and customer acceptance.

Roles and Responsibilities:

• Financial and Growth: Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
• Work closely with the service line and capability leaders to understand current spectrum of digital assets and solutions, understand the broader industry context, landscape, market insights and client demand to build offerings and setup the advisory services
• Goals of this leader will include delivering Committed Productivity to clients, along with Large scale Ops Transformation agenda including Business impact on customers outcome metrics like growth, cash, income and Gain share for the value delivered on such outcome metrics.
• Continuously improve domain expertise in content moderation area being supported, sufficient to become a trusted advisor to the client. Further developing technical skills, new product updates
• Bring in deep domain knowledge in Trust and Safety in solutions crafting up value propositions in line with Client Objective with robust commercial and operating models with the right levels of differentiation
• Ability to work within a matrix organization and build strong teams and alliances through emotional intelligence and robust interpersonal skills

Qualifications we seek in you!

Minimum Qualification

• MBA from an institute of repute
• Experience of leading operations/process for large global clients (GAFMA experience or experience in handling operations in Trust & Safety/Media/Gaming/OTT platforms)
• High Analytical / reasoning skills, should be commercially savvy and have had a P&L responsibility
• Experience in setting up new teams to build proficiency in an area and
• Excellent communication and executive presence to connect at senior level and ability to influence those partners
• Influencing skills, creative thinking/innovative mind-set and comfort with operating in a matrixed environment retaining excellent focus and accountability for daring business targets
• Experience working in collaborative team of teams environment, led global/virtual and teams with varied strengths

Preferred Qualification

• Lead the analytics team and line management of research analysts, data scientists, AI/ML specialists

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.