Vice President Operations - Sourcing and Procurement
Genpact
5 - 10 years
Hyderabad
Posted: 31/05/2025
Job Description
Responsibilities
Ensure execution of all the contractual deliverables, robust operational and controls & compliance framework for surprise free delivery
Actively engage with customers to understand and address customer pain points and drive transformation
Mentor and coach the sourcing delivery team across different centers to drive consistent practices and promote one team culture
Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective
Implement new age tech/process practices like predictive analysis, Agentic AI, automations, Data CoE etc.
Deliver high NPS scores across accounts and make them referenceable clients for new deals
Create growth strategy to deliver Annual Op plan in terms of revenue and gross margin
Build practices to develop right capabilities within the CoE
Develop network with other CoEs within the ecosystem to continuously learn and implement new and best practices across engagements
Develop playbooks for Operations, Capabilities building, Category Management/Sourcing execution etc.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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