Vice President of Sales

About Us:

Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology solutions,

providing cloud-native, composable and intelligent platforms to progressive financial institutions

worldwide. With decades of domain expertise, the company delivers a full spectrum of digital banking and insurance products that drive transformation, growth, operational efficiency and competitive advantage for clients across retail banking, transaction banking, risk, treasury & capital markets, wealth and insurance sectors. Intellects flagship architecture built on design thinking and first principles includes eMACH.ai, Purple Fabric and iTurmeric, enabling rapid modular adoption and intelligent workflows. The company operates in 50+ countries with 300+ clients globally and has a strong presence in the UK financial services market.

Position Title: VP of Sales

Department: Strategic Sales

Location: Mumbai

Domain: Transaction banking-Payments, Cash Management, Liquidity, Trade Finance

Role Overview

We are looking for a proactive Sales Account Manager to nurture and expand relationships with our banking and financial clients. The role involves managing existing accounts, driving revenue growth, and ensuring client satisfaction by delivering tailored software solutions. The ideal candidate will possess a strong understanding of account management, a client-centric approach, and expertise in the banking and financial software sector.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Understand client needs, challenges, and business objectives to recommend appropriate solutions.

Revenue Growth

• Identify upselling and cross-selling opportunities within existing accounts.
• Collaborate with the sales and technical teams to present and deliver solutions that drive value.
• Achieve and exceed revenue targets for assigned accounts.

Client Success

• Monitor client satisfaction and proactively address issues to ensure a seamless customer experience.
• Provide regular updates, insights, and performance reviews to clients.
• Act as a trusted advisor, ensuring clients see measurable value from the solutions provided.

Market Insights & Collaboration

• Stay updated on market trends, industry challenges, and competitor activities.
• Work closely with product teams to relay client feedback and contribute to solution enhancements.
• Coordinate with internal teams to ensure timely delivery and implementation of solutions.

Key Performance Indicators (KPIs)

• Revenue Retention and Growth: Meet or exceed revenue targets for managed accounts.
• Client Retention Rate: Maintain a high retention rate by delivering excellent client service.
• Upselling and Cross-Selling: Generate additional revenue from existing clients.
• Customer Satisfaction Score (CSAT): Ensure high satisfaction through client feedback surveys.
• Account Coverage: Frequency of meetings, reviews, and engagement with key stakeholders.
• Pipeline Development: Maintain a healthy pipeline of upsell and renewal opportunities.

Success Factors

Client-Centric Approach:

• Demonstrated ability to understand and align with client goals and objectives.

Relationship Management:

• Build trust and long-term relationships with key stakeholders at all levels.

Financial Acumen:

• Ability to identify growth opportunities and propose cost-effective solutions.

Industry Knowledge:

• Deep understanding of banking and financial software and its applications.
• Familiarity with industry regulations and compliance requirements.

Problem-Solving Skills:

• Resolve client concerns efficiently and turn challenges into opportunities.

Communication and Presentation Skills:

• Clear and persuasive in presenting solutions, updates, and recommendations to clients and internal teams.

Qualifications and Experience

Education:

• Bachelors degree in Business, Finance, IT, or a related field.

Experience:

• 10+ years of experience in sales account management, with a focus on the banking and financial software industry.
• Proven track record of meeting or exceeding revenue and retention goals.

Skills:

• Excellent relationship-building and client management skills.
• Strong analytical, negotiation, and problem-solving abilities.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office