Vice President of Pre-Sales & Solutions

The Role : VP, Pre-Sales & Solutions

Location: India

Reports To: SVP & Global Head of Solutions

As the "growth engine" for our healthcare operations, you will integrate cross-industry best practices from high-velocity sectors like Retail, BFSI, and Tech to create frictionless, omnichannel experiences for U.S. healthcare clients.

Key Responsibilities

Solution Leadership: Architect end-to-end digital solutions, including AI-enabled CX, workflow digitization, and agent-assist AI.

Deal Strategy: Own the pursuit lifecycle, crafting value propositions that link digital capabilities to outcomes like lower cost-to-serve and improved NPS.

Commercial Design: Develop innovative pricing models, including outcome-based, consumption-based, and digital-led FTE reduction constructs.

C-Suite Engagement: Lead advisory conversations and workshops with CIOs, CDOs, and Heads of Digital to design future-state journeys.

Thought Leadership: Publish whitepapers and represent the organization at global healthcare and digital forums.

What We Are Looking For

• Experience: 1522+ years in digital operations, pre-sales, or CX transformation.

• Industry Knowledge: Deep expertise in the U.S. Healthcare Payer and Provider ecosystem is a must. We also strongly welcome leaders with cross-industry experience in BFSI, Retail, or Tech.

• Proven Track Record: Demonstrated ability to win large, digital-led deals ranging from $10M to $50M+.

• Technical Savvy: Familiarity with platforms like Facets, HRP, Genesys, and AWS, alongside a deep understanding of GenAI and automation implementation.

• Leadership: A design-oriented mindset with the ability to lead multi-disciplinary, global teams.