Vice President of Engineering

About CareCaller AI (Synatech Subsidiary)

CareCaller AI is building an AI Care Layer for Telehealth Operations. We help clinics automate critical patient workflows such as follow-ups, refills, scheduling, and care communication using intelligent voice and messaging, deeply integrated into healthcare systems. Our platform is designed for reliability, data safety, and scale, supporting workflows that directly impact patient experience and clinical operations.

Role Overview

We are seeking a VP of engineering to own the companys entire technical function. This is an executive leadership role with full responsibility for system architecture, production reliability, infrastructure, data, security, and the engineering organization.

You will define how the platform is built, ensure it operates reliably at scale, and lead all technical execution. You will have final authority over technical decisions and will be accountable for system performance, security, and long-term scalability.

Compensation

Base salary: 2436 LPA

Equity: Stock provided as part of the compensation package, currently valued at approximately 1 Cr (subject to vesting)

Location: Hyderabad preferred, open to remote for highly impressive candidates

How to Apply

Please email your application to

Subject line: VP of Engineering Application CareCaller AI

In the body of the email (maximum 150 words) , please briefly outline:

• Your most recent role where you led the entire engineering function
• Company size and engineering team size
• Number of direct reports
• Years of experience leading engineering teams and owning architecture, production, and technical strategy

Attach the following:

• Your resume
• A cover letter describing your interest in CareCaller AI and why you are a strong fit for this role

Optional:

• One example of a system you architected end-to-end and successfully scaled in production

Key Responsibilities

Architecture & Technical Strategy

• Own the end-to-end system architecture and long-term technical roadmap
• Make final decisions on system design, services, data flow, and dependencies
• Align technical strategy with business growth and product direction

Production Reliability & Operations

• Own uptime, stability, and system health
• Implement monitoring, alerting, incident response, and post-incident reviews
• Establish engineering practices that prioritize reliability, resilience, and fault tolerance

Data & Database Systems

• Lead database architecture, migrations, performance optimization, and data integrity
• Ensure long-term scalability, correctness, and security of all data systems

Infrastructure & Deployment

• Own cloud infrastructure, environments, CI/CD pipelines, and release processes
• Ensure safe, repeatable, and scalable deployment practices

Integrations & External Systems

• Lead design and reliability of third-party integrations (telephony, AI APIs, partners)
• Architect systems for resiliency, retries, and external service failure

Security & Compliance

• Own platform security, access controls, and data protection
• Ensure systems meet healthcare-grade reliability, privacy, and compliance standards

Incident Management

• Lead on-call practices, outage response, root cause analysis, and long-term remediation

Engineering Leadership

• Build and lead the engineering organization
• Set technical standards, review practices, and quality expectations
• Drive accountability, ownership, and operational excellence across the team

Qualifications

• 6+ years of experience in backend, platform, or infrastructure engineering
• Prior experience leading the entire technical function of a product or company in a CTO, VP of Engineering, or equivalent role
• Proven ownership of production systems end-to-end, including architecture, infrastructure, and operations
• Demonstrated leadership of system design for products used by real customers at scale
• Strong experience with cloud infrastructure, modern backend systems, and data platforms
• Track record of building reliable, scalable systems in high-accountability environments
• Experience leading incident response, post-mortems, and long-term reliability improvements
• Ability to make and own final technical decisions at the organizational level

Working Model

• Full ownership of technical direction and execution
• Direct partnership with the founder and executive leadership
• Hands-on involvement in core architecture, critical systems, and production operations
• Authority to define and enforce engineering standards across the company

What Success Looks Like

• A stable, observable, and highly reliable production platform
• Scalable architecture supporting rapid growth without operational risk
• Clear technical standards and ownership across the engineering team
• Consistent delivery of new capabilities without compromising system integrity

Summary

• As VP of engineering, you will own the technical foundation of CareCaller AI. You will define how the system is built, ensure it operates reliably at scale, and lead the engineering organization with full ownership and accountability.