Vice President - Insurance Operations ( London Market )

Vice President Insurance Operations (Policy Services & Underwriting)

Location: Gurgaon / Noida, India (Hybrid)

Department: Insurance Operations London Market

Role Overview

The Vice President Insurance Operations is a senior leadership role responsible for defining and executing the

operational strategy for London market policy services and underwriting operations. The role ensures scalable,

high-quality delivery, strong governance, regulatory compliance, and continuous operational transformation. This

position partners closely with global stakeholders and cross-functional teams to drive growth, efficiency, and

risk-controlled outcomes at scale.

Key Responsibilities

Strategic Operations Leadership

Provide strategic leadership and overall accountability for London market insurance operations. Translate business

objectives into a multi-year operational roadmap aligned with growth goals. Act as the senior escalation point for

complex operational, regulatory, and delivery issues.

End-to-End Policy Lifecycle Governance

Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities,

accounting and settlement, renewals, administration, and reporting. Ensure adherence to market practices,

contractual obligations, and regulatory standards. Oversee policy issuance, endorsements, bordereaux processing,

invoicing, and rule-based decision making.

Client Delivery & Performance Management

Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements. Lead

governance forums, performance reviews, and continuous improvement initiatives. Identify opportunities for scope

expansion, value creation, and operational efficiency.

Transformation, Technology & Analytics

Drive process standardization, digitization, and automation initiatives. Partner with technology and analytics teams

to implement scalable operating models. Strengthen management information, reporting, and data-driven

decision-making.

Risk, Controls & Compliance

Ensure strong operational controls, audit readiness, and compliance across engagements. Proactively identify,

assess, and mitigate operational and regulatory risks.

People Leadership & Collaboration

Build, mentor, and develop senior managers and leadership pipelines. Foster a high-performance, client-centric

culture. Collaborate with global stakeholders across delivery, technology, analytics, finance, and HR.

Qualifications & Experience

Bachelors degree required; postgraduate degree or insurance certifications preferred. 15+ years of experience in

insurance operations with deep exposure to UK / London market operations. Strong understanding of policy

administration systems and data workflows. Proven experience managing large-scale, multi-client insurance

operations. Demonstrated leadership in stakeholder management, decision-making, and people development.

What the Role Offers

Senior leadership exposure with strategic ownership. Opportunity to drive operational transformation at scale.

Global collaboration and cross-functional engagement. Long-term career growth and leadership development.