Vice President, HRO Operations

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are

redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industryfirst accelerator, is an example of how were scaling advanced technology solutions to help

global enterprises work smarter, grow faster, and transform at scale. From large-scale

models to agentic AI, our breakthrough solutions tackle companies most complex

challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems,

and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that

delivers lasting value for leading enterprises globally. Through our deep business

knowledge, operational excellence, and cutting-edge solutions we help companies

across industries get ahead and stay ahead. Powered by curiosity, courage, and

innovation, our teams implement data, technology, and AI to create tomorrow, today. Get

to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Human Resource Outsourcing (HRO)

Operations!

In this role, you will be responsible for overall HRO operations. Focus on continuous

process improvements and adaptive changes. Develop and manage effective working

relationship in the organization and actively collaborate with all clients.

Responsibilities

Be hands on, to ensure delivery per customer expectation along with meeting

defined SLA ensure customer satisfaction. Noise free operation in a critical result

Assess actual performance against standards to resolve whether the team is on

target to reach goals and take corrective actions as vital.

Constantly work to find the opportunities to drive value beyond SLAs and

contractual terms hence be able to drive value share and Transformation

opportunity.

Strategic thinking and leadership experience with an emphasis on relationship

management and communication at all levels within an organization. Facilitate and

coordinate multiple deadlines, create cohesive teams, and respond quickly to

management requests.

Review delivery of payroll processing service, ensuring the operational aspects of

payroll processing and associated activities are accurate and delivered within

appropriate timeframes and comply with relevant legislation.

Build and manage multi-disciplinary functions (process & technology) that can

successfully operationalize the end-to-end engagement lifecycle of the Finance and

Accounting operations.

Strong understanding and proven abilities of executing Global Payroll industry

standards and market landscape that will determine the value proposition and

competitive advantage for the shared service hub.

Actively work with other leaders and internal team members in identifying and

implementing the process standardization, simplification and automation

opportunities, and act as a mentor/support for the teams.

Coach, mentor, train and coordinate the activities of the team.

Manage the application and monitoring of the Hubs methodology framework,

principles, and delegations.

Understand the use of data to give insights to the business. Be able to make

decisions using data.

A reasonable level of excel usage is necessary.

Leadership is key skills require to deliver HRO objectives.

Strong people management.

Qualifications we seek in you!

Minimum Qualifications

Masters with relevant years of experience

Preferred Qualifications/ Skills

Experience in operation in an outsourced environment of HRO domain and in-depth

end to end process knowledge.

Ability to lead and build teams and built multiple internal partners.

Ability to build client partnership and work in cross functional teams, especially with

relationship and sales team.

Ability to work in ambiguous environment.

Quality Lean and six sigma knowledge and quality driven person

Must demonstrate a high level of self-motivation, energy and flexibility.

Ability to handle multifaceted volumes of workloads and to reach targets and

deadlines on a timely basis.

Innovative and always looking for continuous improvement in order to develop

succession plan for staff.

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital

innovation

Make an impact Drive change for global enterprises and solve business challenges that

matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning

opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push

boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a

foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only

direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions

without regard to race, color, religion or belief, sex, age, national origin, citizenship status,

marital status, military/veteran status, genetic information, sexual orientation, gender

identity, physical or mental disability or any other characteristic protected by applicable

laws. Genpact is committed to creating a dynamic work environment that values respect

and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications

and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing

equipment or training.