Vice President HR

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Vice President of People Operations (Human Resources) really do? Think of yourself as responsible for leading the Human Resources Operations functions for TaskUs in North America and Latin America.  Since our culture and our people are at the core of our business strategy, the future growth and health of our company rest on your ability to attract and retain the very best talent in the industry. Your role will be very strategic in driving growth and development while having the Operational know-how to ideate process improvements and build an effective and high-performing Human Resource infrastructure - that is poised to support the success of our organization. So we need your full concentration because it’s time to imagine what it’s like being the Vice President of People Operations at TaskUs.

Imagine yourself going to work with one thing on your mind as the lead for the People Operations department makes sure that talent and cultural needs of the organization are met. As you tackle your new tasks for the day, you know that it will lead to one thing: that as the VP of People Ops, you will be directly responsible for the overall administration, coordination, and evaluation of the human resource functions.

As the VP of People Ops, you will oversee all aspects of human resources processes including employee relations, performance management, training and development, succession planning, organizational change, employee disciplinary actions, and ensuring legal labor compliance. You will also resolve employee relations issues, manage the annual performance appraisal process, implement employee engagement activities, manage the relationships among various departments and leadership teams.

You also have to ensure their implementation as well as provide guidance on proper interpretation/application of HR policies. Lastly, you must be able to coach, mentor, and develop HR leaders on best practices and people management

So, do you have what it takes to become the VP of People Ops?

Responsibilities

• Coordinate and consult with country HR partners to deliver regional activities

• Coordinate and ensure seamless end-to-end delivery of global priorities and life cycle processes

• Deliver HR services and build capabilities to drive organizational performance through individuals and managers as well as identify issues and recommend solutions

• Responsible for HR delivery and implementation across the employee lifecycle

• Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed

• Develop human resource planning models to identify competency, knowledge and talent gaps and develop specific programs to fill the identified gaps

• Last but not the least, you must be the living representative of our Core Values - understanding the “Why?” in providing value to our great culture. 

• Must be willing to travel 50% of the time internationally and domestically.

Qualifications

• At least 10 years of leadership and senior management experience

• Experience working in Latin American operations, with an understanding of the cultural nuances of the region

• Consistently demonstrates clear and concise written and verbal communication

• Working knowledge of HR functions

• Bachelor’s degree/University degree or equivalent experience

• Bilingual in Spanish and English preferred but not required

• A proven business partner with a demonstrable track record of contributing to growing a business, both in terms of revenue, profit and geographic footprint

• A strong understanding of the key market drivers and potential issues which may affect the business and its customers is essential

• Good personal presence and a strong personal leadership style combined with a confident, entrepreneurial and hard-working approach are critical to the success of this role

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.