Vice President, Head of Global F&A Operations
Genpact
5 - 10 years
Jaipur
Posted: 21/05/2025
Job Description
Responsibilities
Collaborate with clients senior stakeholders and Genpact service lines to develop and execute global S2P, S2C, and R2R strategy and operational plans
Lead global operations to achieve/exceed P&L
Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Artificial Intelligence (AI), Gen AI and Agentic AI as well as blockchain to enhance operational delivery and customer experience
Lead and initiate discussions GPO client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation
Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
Drive continuous improvement within operational processes, look for opportunities to improve the current cost base
Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region
Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams
Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)
Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects
Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on end to end business process
Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization
Qualifications
Minimum qualifications
Masters degree in commerce, Business, Engineering, Economics, or a related subject. from a reputed University.
Subject matter expert in F&A Operations the ability to coach & mentor team members across all delivery centers
Outstanding negotiation, interpersonal, verbal, and written communication skills
Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
Commercially savvy seeks to provide win-win solutions for the Client and Genpact
Measurable experience in leading and growing profitable satisfied accounts and/or
meaningful business management experience
Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
Proven listening and customer service skills
Influencing skills, creative thinking/innovative mindset
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Preferred Qualifications
MBA / CA or equivalent degree
Knowledge of various digital technology used for F&A operations
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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