Vice President- Global Operating Leader

Managing the service delivery and ensuring that the agreed service levels are met

Set up a strong governance model in place with internal & external stakeholders

Working as a point of contact for Escalation related to service delivery

Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes

Responsible for people leadership and driving, engaging and motivating the team

Reviewing and approving Resource planning and staffing

Ensure client happiness and successful external & internal audit

Help promoting diversity, inclusion, and employee engagementacross global teams, and developing a strong leadership pipeline

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.