Vice President- Global Operating Leader

Responsibilities

Service Delivery management
Managing the service delivery and ensuring that the agreed service levels are met
Set up a strong governance model in place with internal & external stakeholders
Working as a point of contact for Escalation related to service delivery
Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes
Responsible for people leadership and driving, engaging and motivating the team
Reviewing and approving Resource planning and staffing
Ensure client happiness and successful external & internal audit
Help promoting diversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipeline
Expand the roles financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.
Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.

Contract Management
Lead contract renewal discussions and drive closure
Discussing and finalizing the FTEs billing
Responsible for reviewing and finalizing addition of scope
Ensuring governance over contractual productivity delivery
Cross functional collaboration
Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process
Key Competencies:
Strategic Vision & Execution along with Problem-Solving attitude
Innovation & Digital Proficiency
Client-Focused Innovation & Relationship Management
Financial Acumen; Operational Efficiency & Process Improvement
People Leadership & Culture Development
Technological & Digital Proficiency - AI and Data-Driven Leadership
Risk Management & Governance Compliance
Qualifications
Minimum qualifications
Bachelors degree in business, Operations Management, or a related field; MBA or equivalent preferred.
Relevant years of experience in the outsourcing or BPO industry, with experience in a senior global operations role.
Demonstrated expertise in managing large-scale, multi-regional service delivery teams.
Strong understanding of digital transformation, automation, and operational technologies.
Preferred qualifications
Relevant work experience in overall F&A across RTR, PTP, OTC domains
Experience with Lean, Six Sigma, or similar process improvement methodologies
Very good written and verbal communication skills
Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation
Good analytical and problem-solving skills and ability to balance team and client discussions
Exceptional leadership, communication, and client relationship management skills.
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.