Vice President - Fraud Operations

Vice President Fraud Operations

The Vice President Fraud Operations is responsible for end-to-end leadership of fraud prevention, detection, and investigations across digital and non-digital channels. This role drives loss mitigation, operational excellence, regulatory compliance, and customer protection , while partnering closely with Product, Technology, Risk, Compliance, and Business teams.

Key Responsibilities:

• Provide strategic and operational leadership for Fraud Operations , covering real-time monitoring, alert management, investigations, recovery, and customer remediation
• Own fraud risk across digital banking, payments, cards, wire/ACH, account takeover, identity fraud, and social engineering
• Define and execute fraud operating model , capacity planning, SLAs, and performance metrics (losses, false positives, TAT, customer experience)
• Partner with Fraud Strategy, Analytics, and Technology teams to deploy rules, models, machine learning, and automation
• Drive process transformation and AI/automation initiatives to reduce manual effort and improve detection accuracy
• Ensure compliance with regulatory, audit, and governance requirements , including policy adherence and control testing

Qualifications & Experience:

• 14+ years of experience in Fraud Operations / Financial Crime / Risk Management
• Prior experience in a bank, fintech, or financial services organization
• Exposure to global operations or GCC models preferred
• Bachelors degree required; MBA or relevant certifications (CFE, CAMS) preferred