Vice President, Digital operations

Genpact

5 - 10 years

Gurugram

Posted: 21/05/2025

Job Description

Responsibilities


Collaborate with senior management as it relates to business growth, strategy, and operational planning.
Take a lead and work with digital teams to introduce breakthrough technology solutions into existing operations.
Lead global Finance operations including RTR, PTP, OTC, Data management to achieve/exceed P&L expectations.
Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.
Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
Collaborate for new deal process including solutioning, pricing, due diligence, transition and stabilization.
Be responsible for the way in implementing new technologies in operations and display executive presence.
Be a senior partner concern point for resolving customer & internal issues.
Maintain & grow excellent customer relations focus on improving NPS.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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