Vice President, Digital Delivery Lead
Genpact
5 - 10 years
Hyderabad
Posted: 03/08/2025
Job Description
Responsibilities
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Managing Delivery programs, taking ownership of all aspects of program management role, such as governance, scope, schedule, budget, resources, risks, and communication with the customer and Genpact leadership.
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Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction and long-term relationship. Manage customer escalations
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Ensure effective Governance implementation with the client & other stakeholders. Building reporting matrix across multiple implementations.
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People Management - Resource management, productivity measurement, skill development etc.
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Manage financials at the portfolio level, ensuring profitability.
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Spearhead Program discussions with business stakeholders, Practice Leadership & Genpact leadership.
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Lead by example and invest time to professionally grow members of the delivery team.
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Definition & Implementation of Project Management Processes and ensure their adherence.
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Support project managers to ensure delivery is done as per defined Best Practices , COE goals and budget. Mentoring and leading a team of project managers.
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Establish, maintain and review operational procedures in the assigned area of responsibility, ensuring their accuracy, effectiveness, and efficiency.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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