Should be flexible working in Australia/UK/US shifts

Key Accountabilities:

Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
Conducting regular buzz meetings with team
Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team members
Coach and build team member capability
Respond to QA feedback and meet QA completion SLA
Identify process improvement opportunities
Conduct case review sessions with team

Essential capabilities

Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career development
Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
Support Director (Operations) with resource planning to optimise workforce, and performance (e.g. volume) monitoring with internal India and onshore stakeholders
Experience in driving Process Improvement and transformation initiatives as part of BAU either thru Technology/or driving organic efficiencies within the group
Lead Governance and Reporting thru preparation and presentation of dashboards, Executive Presentation packs etc
Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures
Understanding of ControlIQ or any Productivity or Resource Management tool to plan and measure team performance
Understanding of AML/CTF Legislation
Excellent communication skills Both Written and Verbal

Experience

Minimum 15+ years of experience in Refresh & Onboarding/Periodic Reviews with a demonstrated understanding of corporate & institutional and/or markets) product, processes and systems
Prior Exposure in transitioning, leading and scaling up teams
10+ years of People Management experience handling junior level Analysts as direct reports as well
Proven Experience in driving Process Improvement and transformation initiatives as part of BAU is essential
Extensive prior request servicing and authorisation experience is required
Experience using ControlIQ or any Productivity or Resource Management tool for planning and performance oversight.

Vice President - CDD