Vice President, Business Travel and US Persons Operations

Our Business Travel Tax Operations Team is responsible for supporting international and U.S. Domestic tax programs in partnership with our Program team and third-party vendors.  

Job Summary

As a Vice President within the Employee Experience team, you will be responsible for managing a team in Mumbai to facilitate accurate and timely compliance, primarily with U.S. tax reporting and/or withholding obligations.  Team responsibilities include onboarding and off boarding of Program participants, executing multi-country tax return cycle processes, reconciliation of data, performing data controls on data movement between JPMC and vendor(s), and managing employee inquiries/escalations. Reporting functionally to the U.S. based Operations Lead and locally to the Executive Director for APAC Payroll.  

Job responsibilities

• Lead the execution and delivery of Global Business Travel Tax and U.S. Domestic tax programs, through a hands-on approach, ensuring effective management oversight.   
• Provide strategic leadership and personalized coaching to direct reports to enhance their skills, boost productivity and foster a collaborative and innovative work environment.   
• Partner with key stakeholders to develop and manage controls, quality assurance, metrics and reporting that assess effectiveness of operational model and employee experience.  
• Manage resiliency and ensure current SOPs are in place.   
• Identify and implement process simplification, improvement and automation opportunities.
• Support the strategic planning of tax programs, staying abreast of international tax legislation and impact on the organization and operations. 
• Contribute in solving complex tax issues, offering strategic insights and recommendations to support decision-making, balancing employee experience and compliance.
• Maintain close working relationships with global tax program colleagues, across multiple time zones, to develop solutions for consistent program implementation and approach.
• Work with external vendors, own end-to-end tax cycle processes including tax support authorization/selection process where applicable, tax filing monitoring across multiple locations, Foreign Tax Credit repayment process, and money movement approvals. 

Required qualifications, capabilities, and skills

• 5+ years’ experience in HR, Payment or related operations, with project and process improvement experience
• Experience in Tax, Payment Operations, Global Mobility, Accounting, Money Movement or Payroll as well as HR Operations is a definite asset
• Proven track record of successfully managing operations with focus on quality, identifying and mitigating operational risk through effective controls, driving change, and delivering effective service to customers
• Strong personal leadership skills with experience in working with cross-functional teams and stakeholders.
• Excellent communication, interpersonal, relationship and consensus building skills
• Able to effectively manage competing priorities and projects in a fast-paced environment
• Maintains and manages confidential data in a secure manner