Vice President - Operations
Genpact
5 - 10 years
Bengaluru
Posted: 17/12/2024
Job Description
Responsibilities
:- Collaborate with clients senior stakeholders and Genpact service lines to develop and execute strategy and operational plans
- Lead global operations to achieve/exceed P&L
- Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience
- Lead and initiate discussions at client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation
- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
- Drive continuous improvement within operational processes, look for opportunities to improve the current cost base
- Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
- Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time
- Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
- Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams
- Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)
- Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects
- Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on F&A processes
- Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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