Responsibilities

Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.

Leads account planning and account strategy.

Understands the levers that impact P&L and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Actively involved in industry associations and forums

Owns the P&L for the account (in collaboration with Operations)

Develops meaningful internal/external relationships with C-suite leaders across organizations. Drive thought leadership conversations

Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.

Responsible for Client Satisfaction and NPS

Determines and orchestrates the needed flying formation to support the account

Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and C level executives.

Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO).

Qualifies deals for subsequent deal pursuits

Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.

Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives.

Understand how to navigate political landscape at client and internally at Genpact

Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring, training, and career development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team through honesty, integrity, and authenticity.

Has a clear vision and the ability to communicate the vision to team members.

Can organize the flying formation in an effective & efficient manner.

Collaborates with the Operations leaders to ensure successful delivery