Vice President - Global Relationship Manager

Responsibilities

Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans

Leads account planning and account strategy.

Understands the levers that impact P&L and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration

Source new growth opportunities by looking for areas to add value to clients business, aligning the team necessary to engage with the opportunity and pursuing with vigor.

Develops meaningful internal/external relationships with C-suite leaders across the client organization.

Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.

Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.

Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.

Work upon keeping the client as Trusted Advisor in Client Satisfaction surveys and action any feedback received in the survey.

Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to C level executives.

Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.

Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives.

Provide insights on what is happening with customers financials and drive business strategies within operating teams to make valuable contributions to the customer.

Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability

Partner with onshore and offshore delivery teams to build effective deal solutions