Responsibilities

Establish strong relationships in key & prospective accounts to understand their priorities and state of their business; use that knowledge to provide strategic recommendations that enable the overall success of their business

Bring strong advisory experience to elevate point of views, offerings, and outcomes specific and relevant for clients

Drive relationship development and stakeholder management at CXO level across buying centers

Responsible driving growth within a regional or global portfolio ranging from $10m to $35m through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans for key/strategic accounts.

Research industry and domain best practices and trends to improve internal offerings and solutions to our clients

Keep teams and services apprised of relevant trends and opportunities that can add value to our clients and accelerate our growth

Constantly build and maintain subject matter expertise

Identify opportunities for expanding Genpact services to drive business value across client engagement

Build industry relevant digital offerings that can be standardized, repeated and scaled

Invest in the Genpact brand by developing and publishing industry relevant white papers

Evaluate the structure, policies, operations, current tech stack, people and ways of working of a client and recommend a transformation vision including process, products, and data, that enable the client to achieve its goals

Translate recommended transformation vision into a set of requirements and customer roadmap

Leverage our standard methodologies in the delivery and implementation of project/program scope to drive business value for our clients

Responsible for the full end to end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring and development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team

Ensure new staff are trained in an efficient and effective way