Vice President, Lead Client Partner

Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.

Leads account planning and account strategy.

Understands the levers that impact P&L and contract or change management to drive improved account performance.

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.

Actively involved in industry associations and forums

Owns the P&L for the account (in collaboration with Operations)

Develops meaningful internal/external relationships with C-suite leaders across organizations. Drive thought leadership conversations

Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.

Responsible for Client Satisfaction and NPS

Determines and orchestrates the needed flying formation to support the account

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.