Vice President, Head of Global S2P Operations

Responsibilities

• Collaborate with clients senior stakeholders and Genpact service lines to develop and execute global sourcing, procurement, and accounts payable strategy and operational plans

Lead global operations to achieve/exceed P&L

Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience

Lead and initiate discussions GPO client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation

Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.

Drive continuous improvement within operational processes, look for opportunities to improve the current cost base

Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated

Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region [Type text] Classification: Genpact Internal Vice President Head of Global S2P Operations

Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales

Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams

Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)

Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects

Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on sourcing, procurement & AP processes

Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Qualifications

Minimum qualifications

• Bachelors/Masters degree in Procurement, Commerce, Business, Engineering, Economics, or a related subject. from a reputed University.
• Subject matter expert in sourcing, procurement, and AP operations the ability to coach & mentor team members across all delivery centers

Outstanding negotiation, interpersonal, verbal, and written communication skills

Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement

Commercially savvy seeks to provide win-win solutions for the Client and Genpact

Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience

Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity

Proven listening and customer service skills

Influencing skills, creative thinking/innovative mindset

Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications

• MBA / Professional certification in Procurement is desirable
• Knowledge of Coupa, Oracle Fusion is an advantage