Vice President, Head of Agentic Customer Experiences (ACE)! – Agentic AI
Genpact
5 - 10 years
Bengaluru
Posted: 03/08/2025
Job Description
Responsibilities
Design Client-Centric Experiences
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Architect differentiated, industry-tailored experience journeys that demonstrate tangible value through Agentic AI.
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Align storytelling to client personas, pain points, and digital transformation priorities.
Lead & Scale Value Studios Globally
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Partner with and drive Value Studios across India, the US, and the UK.
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Continuously evolve these spaces to showcase Genpacts innovation, vision, and success stories through compelling narratives and demonstrations.
Map Innovation to Business Value
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Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency, growth, and CX.
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Integrate product, delivery, and domain inputs to ensure business relevance.
Drive Client Engagement & Executive Stakeholder Management
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Act as a strategic advisor to client CXOs, internal sales, and domain teams.
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Convert discovery into deals by shaping client conviction through immersive experiences.
Facilitate Innovation Workshops & Evangelization
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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