Vice President, Finance and Accounting Delivery
Genpact
5 - 10 years
Jaipur
Posted: 17/12/2024
Job Description
Responsibilities
- Responsible for the delivery of business process management services by the teams in the allocated portfolio to ensure customer satisfaction, contractual results, and increased revenue through client up-sell
- Collaborate with senior management as it relates to business growth, strategy, and operational planning.
- Take a lead and work with digital teams to introduce breakthrough technology solutions (Eg: RPA) into existing operations.
- Lead global operations to achieve/exceed P&L expectations.
- Ability to lead large team across multiple locations & be able to assimilate & encourage cultural diversity.
- Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
- Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.
- Be responsible for implementing new technologies in operations and display executive presence.
- Be a senior partner concern point for resolving customer & internal issues.
- Maintain & grow excellent customer relations focus on improving NPS.
- Is involved in the growth and development of future company leaders through own leadership example, coaching & mentoring
- Bring in external perspectives and evolving practices in operational processes
Preferred Qualifications
/ Skills - Outstanding negotiation, interpersonal, verbal, and written communication skills.
- Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience.
- Ability to coordinate management teams in own portfolio and across the organization to achieve the performance goals agreed with the customer
- Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
- Analytical problem-solving skills with an outstanding attention to detail.
- Solid and diverse knowledge and expertise on the field of activity, intellectual agility, focused on results
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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