Vice President, Amazon Connect Solution Architect
Genpact
5 - 10 years
Gurugram
Posted: 03/08/2025
Job Description
Responsibilities
Business and Practice Leadership
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Lead the global growth and delivery of our Amazon Connect service line, focusing on innovation, client value, and scale across priority industries.
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Define and operationalize a differentiated strategy in close partnership with AWS and internal teams (engineering, GTM, delivery).
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Build and mentor a high-performing team of technical and business leaders across regions.
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Serve as the executive liaison to AWS partner teams, jointly driving pipeline, solution launches, and field enablement.
P&L Management
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Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations.
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Track revenue, cost, and margin; identify opportunities to optimize delivery costs and increase profitability
Innovation and IP Development
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Architect and launch reusable assets, industry accelerators, and solution frameworks built on AWSleveraging Amazon Connect, Lex, Q in Connect, Voice ID, Wisdom, Contact Lens, Tasks, Cases, Bedrock and more.
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Deliver end-to-end solutions that extend Amazon Connect capabilities, such as intelligent agent desktops, proactive and personalized customer engagement journeys, and AI-driven analytics and automation.
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Prototype new features, build demos for strategic pursuits, and maintain a future-ready solution roadmap aligned to industry needs.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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