Vendor Relationship Manager- Calicut, Kerala

Job description:

About Potafo

At Potafo, we're on a mission to bring local flavours to your doorstep faster, fresher, and better. As we expand across towns and hubs in Kerala, our restaurant partnerships are the backbone of our growth. We're looking for aVendor Relationship Managerwho is passionate about building strong, lasting partnerships with restaurants someone who can own vendor success, drive hub-level growth, and deliver results through relationships, not just transactions.

What You'll Do

Own Hub Performance: Manage key restaurant accounts in Calicut drive hub revenue, order growth, and vendor performance metrics.

Build Vendor Relationships: Be the go-to contact for high-value restaurant partners; ensure consistent engagement, better AOV, and long-term retention.

Grow Partner Revenue: Promote platform products like sponsored listings, visibility packages, and campaigns to help partners grow on Potafo.

Track & Optimize: Monitor orders, AOV, ratings, prep times, and SLA adherence spot gaps and act fast.

Run Campaigns: Execute seasonal promotions and hub-level growth initiatives with vendors and the marketing team.

Activate & Retain Vendors: Onboard new vendors, reactivate dormant ones, and keep the partner base healthy and engaged.

Negotiate Commercially: Lead pricing and partnership discussions with a relationship-first approach.

Field Visits: Make regular vendor visits, resolve escalations, and ensure smooth on-ground execution.

Collaborate Cross-Functionally: Work with Marketing, Ops, Support, and Tech for a seamless vendor experience.

What You'll Need

35 years of experience in Vendor Management, Account Management, or Partner Relations roles.

Proven ability to manage high-value vendor or partner accounts with a relationship-first approach.

Demonstrated track record of revenue growth and ownership of performance targets.

Experience working with platform visibility products, ad packages, or promotional campaigns is a plus.

Strong analytical mindset comfortable reviewing dashboards, vendor metrics, and performance data.

Skilled in negotiation and commercial discussions with a consultative approach.

Excellent communication and interpersonal skills to maintain strong long-term partnerships.

High ownership mindset with a hands-on, execution-driven attitude.

Comfortable with regular field travel and in-person vendor visits.

What You'll Get

Full ownership of hub-level vendor performance and growth strategy

A role where relationships matter as much as results you build partners, not just pipelines

Fast-paced, high-growth startup environment with real impact

Clear career progression within the Business Development / Growth vertical

• Job Types: Full-time, Permanent
• Pay:30,000.00 - 35,000.00 per month
• Location : Calicut , Kerala