Vendor Performance Manager, SMB Growth

Google

13 - 15 years

Gurugram

Posted: 30/06/2025

Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
13 years of experience in a business management consulting, business operations, business leadership, or related role.
Experience in owning the output of a contact center, field operations, and tech support operation including meeting goals and metrics.

Preferred qualifications:

MBA or Master's degree.
Experience managing and influencing external partner teams (extended workforce) in advertising, business or customer experience workflows.
Experience in designing and developing strategies that across business, technology and customer experience.
Experience with digital media strategies or advertising and marketing solutions.
Experience in managing geographically dispersed teams.
Excellent operational and problem-solving skills.

About the job

You will lead a team that is responsible for a portfolio of customer segments and a network of supporting external partners. The team must develop relationships across an internal and external network of stakeholders to manage both short term business performance and business sustainability for a variety of, go-to-market customer segments. Your team will monitor in-quarter performance operations, and develop strategies with our vendor partners to mitigate performance risks. Your team is responsible for enabling our vendor partner changes influencing internal partner teams with on-the ground feedback and evaluating of our vendor partner’s capabilities and infrastructure as this customer segment evolves.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

Deliver business operation metrics and build and deliver performance review narratives for executive audiences.
Govern quality of business operations within operating region Quality Assurance (QA), mitigate risks and scale learnings.
Develop team members to ensure clarity of performance and business trends, root cause performance drivers and mitigations using qual and quant approaches.
Develop operations and design performance governance processes for VPM and Vendor teams common performance challenges and drive consistent solutions across vendor partners while governing on-ground operations and influencing vendor leadership to evolve workforce capabilities.
Leverage change management frameworks to enable vendor partners and mitigate performance volatility and be a thought leader to cross-functional teams to influence program, product and technology strategies.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.