Vendor Manager

Hiring for " IT Vendor Management" in a Bank .

Location-Kolkata

About the Role

Manage four stages of vendor management i) Segmentation, ii) Collaboration, iii) Implementation & iv) Evaluation. To ensure that all service level agreements (SLAs) for Information Technology (IT) services across the organization are delivered according to specifications.

Responsibilities

• Interacting with vendors concerning any concerns
• Build and maintain good relationships with already approved old and new vendors.
• Communicating with the vendors and performing the quality check and improvements
• Interacting with new vendors to explain the expectations and responsibilities
• Developing, managing, and administering service management best practices.
• Monitoring SLA performance for compliance with organizational needs and requirements.
• Facilitating communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.
• IT Vendor Outsourcing management as per RBI Master Direction
• Maintenance of Contract Management, Agreement renewals and renewals of Contracts and Orders
• Maintaining compliance with regulatory guidelines and assisting in closure of all non-compliant points on IT from internal and external Auditors related to IT Outsourcing Services.
• Preparation of the due diligence check list for the IT Outsourced Services and updating the IT Vendor List and IT Outsourced Services List.
• Conducting periodic Performance review of the Service Providers for the IT Outsourced Services.
• Manage audits and also forefront RBI regulatory points
• Maintaining the Escrow Mechanism for Critical Applications.

Qualifications

• Bachelor's degree in supply chain management business administration, or a related field.
• Proven experience working as a vendor manager.
• The ability to multitask effectively.