VBA Developer | Chennai
Capgemini
2 - 5 years
Salem
Posted: 4/16/2025
Job Description
Job Description
A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.Job Description - Grade SpecificRole Overview:â¢Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope â¢Personnel supervision, HR, career development, performance assessment, IT, etc.â¢Establishes and reports performance metricsâ¢Demonstrates and promotes organizational vision and valuesâ¢Acts as a strategic stakeholder partner and enablerâ¢Builds and maintains a strong cross-functional cooperation with Stakeholdersâ¢Concentrates on budget optimizationâ¢Ensures service delivery activities comply with procedures, policies, laws and regulationsâ¢Promotes and actively participates in cross-regional exchange of knowledge, best practices and enhancementsâ¢Has deep knowledge of P2P end to end processâ¢Provides support and mentorship to more junior service delivery teamsâ¢Drives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:â¢Directs and supervises Service Delivery professionals, promoting collaborative and high-performing teamâ¢Provides training path to the team in charge, promoting enhanced understanding of complete functional solutionâ¢Formulates strategic and operational objectives aligned with organizational goalsâ¢Follows global/regional KPIâs and regularly evaluates the teamâs performance against benchmarksâ¢Monitors and supervises the service delivery process to ensure successful operations and optimal outcomesâ¢Establishes escalation management processâ¢Handles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityâ¢Accountable for development and implementation of operational proceduresâ¢Enforces all procurement policies, relevant procedures and compliance processesâ¢Develops and maintains strong relationships with key Stakeholders/Clientsâ¢Manages budget reviews and reports cost plans to upper managementâ¢Ensures cross-regional cooperation to keep operations alignedâ¢Provides guidance to the teams and promotes a collaborative working cultureâ¢Continuously evaluates and improves processes to enhance service delivery efficiency and effectivenessâ¢Partners with cross-functional teams to improve tools and systems in useâ¢Drives/Supports transformation projects
Skills (competencies)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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