VAM-NCR

JOB DESCRIPTION

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

Limitless Impact:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Voice Account Manager

Designation Assistant Manager / Manager

Job Code

Function Enterprise

Sub-Function

Location

Level/Grade Assistant Manager / Manager

Position Description

The purpose of this role is to grow Voice sales, revenue and reduce churn from the assigned accounts. The role holder is also expected to organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.

Organizational Relationship

Reporting To

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – –

Indirectly – –

Key Responsibilities & Accountabilities

Sales Management

Deliver Post-paid – COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure.

Increase footprints of the roadshow and drive plan upgrades.

Enhance CMS continuously through robust engagement.

Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth.

Scrutinize competition plans & collect insights for market intelligence.

Monitor competition’s customer offerings and planning sales interventions for different class of clients.

2. People Management

Review and monitor performance of team members on an ongoing basis and provide requisite developmental support/ inputs.

Develop the team and update their knowledge base to cater to the organizational need.

Recommend trainings as required for team member development.

Monitor employee satisfaction through attrition and engagement scores.

Chart out a clear talent development plan and identify and groom team members for higher responsibilities.

Own and manage a strong people connects at all levels across the organization.

Knowledge, Certifications and Experience

Education Qualification MBA or an equivalent degree from at least a Tier III College, most preferably with a B. Tech / B. E. degree

Total Experience 4 – 6 years of relevant work experience

Preferred Domain: Telecom, OEM’s, cloud service providers, IT, hardware, and software companies.

Certifications required (if any) XX

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Other Voice Account Managers and Business Managers.

External

Skills and Competencies

Technical Competencies

Network Understanding

Commercial Acumen

Relationship Building

Post-paid / Fixed Line Product Knowledge

MS Office Suite

Interpersonal Skills

Leadership and Behavioural Competencies

Customer Obsession

Collaboration & Influence

Ownership Mindset

Learning Agility

Navigating Change

Execution Excellence